As AI reshapes the workforce, leaders must rethink how their organizations are structured. Are you often asking “How do I augment or replace talent with AI?”

This workshop helps you navigate that shift by focusing on how to balance automation with human capital. You’ll explore strategies for retaining top talent, building resilience, and aligning your workforce with AI-driven goals. Through case studies and guided exercises, you’ll develop a roadmap for integrating AI without losing the human touch that makes your company unique.

In this workshop, you’ll learn how to build a workforce culture that thrives in an AI-driven environment, ensuring employee retention and growth. Going from headcount to “headcount + agent-count” is a challenging transition for most organizations. CSG leads the charge beyond theory into practical application. Walk away with a repeatable framework, evaluation tools, and frictionless AI organization assessment.